Privacy Policy

We recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by DGN and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who creates a profile by registering on DGN website for accessing Website and facilitating the processing of booking of any product(s) or service(s) made available by DGN on Website. 

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean DGN. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of DGN’s business partners, advertisers or other sites to which DGN provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with DGN and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with DGN shall be primarily processed in India and such other jurisdictions where a third party engaged by DGN may process the data on DGN’s behalf. By agreeing to this policy, you are providing DGN with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: president@dgn.business. However, if such processing of data is essential for us, then we may not be able to serve after your withdrawal of consent. 

A withdrawal of consent by you for us to process your information may severely inhibit our ability to serve you properly.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website: Information which you provide while registering on the Website, including but not limited to information about your personal identity such as name, gender, age etc., your contact details such as your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income etc. (as shared by you).

Other information: We many also collect some other information and documents including but not limited to:

Booking history (other than banking details) and other details of transactions whose booking is processed by you.

Your usernames, passwords, email addresses and other security-related information.

Data either created by you and which you wish to store on our servers such as image files, documents etc.

Any Information shared by you disclosed to us including but not limited to information to be shared by us with the ultimate service provider(s).

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking, we may use Personal Information as shared to complete your bookings processed by you expeditiously.

We may also use the Information provided by you for several reasons including but not limited to:

• confirm the reservations with respective service providers;
• send booking confirmations by any mode of communication;
• send any updates or changes to the booking(s);
• allow our customer service to contact you, if necessary;
• customize the content of our Website;
• send verification message(s) or email(s);
• Validate and to prevent any misuse or abuse of your account on Website;

Pitch other products or business opportunities by us, our affiliate or associate entities. 

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website and to develop appealing content and features for Users based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to develop promotions and product improvements. In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions. From time to time we may add or enhance services made available on the Website. To the extent these services used by you, we will use the Personal Information you provide to facilitate the service(s) requested. 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

DGN will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

COOKIES AND SESSION DATA

Cookies:

DGN uses cookies to personalize your experience on the Website and any advertisements that may be displayed. 

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s).

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. DGN supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking DGN cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to book or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and suppliers:

The information provided by you shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while processing a booking for DGN you authorize us to share the information with the said service providers and suppliers. It is pertinent to note that DGN does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of DGN as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you book on Website.

COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services.

If the assets of DGN are acquired, any and all information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise the information including the Personal Information collected herein shall be transferred accordingly.

BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact to offer certain products or services, which may include free or paid products / services. DGN may share your Personal Information to third party that DGN may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymised form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our User’s, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, DGN will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION:-

In addition to the circumstances described above, DGN may disclose User's Personal Information if required to do so:

by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

To conduct our business;

for regulatory, internal compliance and audit exercise(s)

To secure our systems; 

Enforce or protect our rights or properties of DGN or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about the promotions and offers of DGN services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All the information on the Website are secured. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.